A full service storage company disrupting the self-storage industry.
Mobile Web UI Library
A non-optimized mobile web experience lead to a lengthy process for customers trying to sign up on mobile.
By creating a UI library it allowed us to design for the platform by creating a more concise experience.
You can read more about this process on Medium.
How it was Improved
Original design on the left and the modified design on the right.
Return User Cart & Modal
When a user visits Makespace.com and leaves without completing the flow they are met with a modal when they return.
Their saved storage plan is shown and if they choose to continue they will pick up on the step that they left off. Our theory was
if we made it easier to complete the booking for return users they would be less likely to leave again.
MakeSpace Storage Calculator
I observed while shadowing sales calls that people were calling in with questions about what items they can store and how these items would translate to our storage plans. To help make this easier for our users we developed a storage calculator. The MVP for this calculator incorporated a simple way to add items but it lacked a running list, a way to add and delete from the list, a way to add custom items and basic usability. I recently did research with our sales and customer support team to develop a new calculator. I created an Invision prototype and worked with one of our web developers on our new live version. We are still working to add some of the features from my prototype but this simple redesign has helped people understand how their items translate to cubic footage and the right plan.